As an consultant you'll help top-tier clients solve their most complex business and technical issues. In business consulting, business process design, systems integration and application design and management, our consultants transform businesses and deliver bottom-line business value.
- Answer telephone calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers.
- Validate customer service entitlements.
- Provide Hardware and Software Telephone support with a goal to meet set targets consistently.
- Assume responsibility and ownership for all relevant customer queries.
- Escalate calls that cannot be resolved locally, as appropriate.
- Obtain accurate customer details and amend call-handling system when applicable.
- Positively manage internal relationships.
- Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.
- Use and improve Knowledge Bases through feedback .
- Ensure through team work that all Service Level Agreements (SLAs) are met consistently.
Skills and Experience
- Computer and Keyboard Skills
- Good analytical skills and technical knowledge
- Excellent customer handling skills
- Experience in a multinational environment would be appreciated
What We Offer
- Work for an industry leader.
- Develop innovative solutions for some of the world's leading companies, in a team-oriented environment that offers variety and intellectual challenge.
- Team with other talented professionals in an innovative and supportive workplace, with access to resources that only a global leader like us an provide.
- Learn valuable skills and enjoy unparalleled career, training and educational opportunities, with financial and other rewards linked to your growth and performance.
- Tap into the industry insight, high-powered research and technology expertise, to optimize and transform our clients' business–and your career.
How To Apply
Submit your information at firstname.lastname@example.org Include in the application your cover letter, resume, copies of your references and samples of your work.
We are looking forward to your application!